Privacy Policy

Waggy Tails Dog Hampers ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

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Information We Collect

We may collect and process the following personal information:

Information You Provide

Name

Billing and delivery address

Email address

Telephone number

Payment information (processed securely through third-party payment providers)

Account information (if you create an account)

Communications you send to us

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address

Browser type and version

Device information

Pages visited

Date and time of visits

Referring website addresses

Cookie and usage data

How We Use Your Information

We use your personal information to:

Process and fulfil orders

Deliver products and services

Manage customer accounts

Communicate about orders and enquiries

Provide customer support

Improve our website and services

Detect and prevent fraud

Comply with legal obligations

Send marketing communications where you have consented to receive them

Marketing Communications

If you subscribe to our mailing list, we may send you information about new products, promotions, and special offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

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Payment Security

We do not store or have access to your full payment card details. Payments are processed securely through trusted third-party payment providers that comply with industry security standards.

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Sharing Your Information

We may share your personal information with:

Delivery and courier companies

Payment processors

Website hosting and technology providers

Professional advisers (such as accountants or legal advisers)

Regulatory authorities where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this policy

Meet legal, tax, accounting, and regulatory requirements

Resolve disputes and enforce agreements

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Your Rights

Under UK data protection laws, you may have the right to:

Access your personal data

Correct inaccurate data

Request deletion of your data

Restrict processing of your data

Object to certain processing activities

Request transfer of your data

Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

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Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.

Cookies may be used to:

Remember your preferences

Enable website functionality

Analyse website traffic

Support marketing and advertising activities

You can control cookie settings through your browser preferences.

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Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of any websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Waggy Tails Dog Hampers
Email: waggytailshampers@gmail.com 
Phone: 0797-1193349 
Website: tbc

Complaints

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office.

 

You can find more information on the ICO's website:

[Information Commissioner's Office (ICO)] https://ico.org.uk