Shipping Policy

Thank you for shopping with Waggy Tails Dog Treats!
We are committed to getting your dog's favourite treats to you as quickly and safely as possible.

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Processing Times
All orders are processed within 1–3 business days after payment has been received and verified.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods, promotions, or holidays, processing times may be slightly longer. We will contact you via email of any delays to your order. 

 

Shipping Rates
Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. 
Current standard rate p&p cost is £4.50. Express shipping is £6.00 with Evri or Royal Mail. 
We offer 'Free UK Delivery on Orders Over £30.00'! This is for a limited time & announcements on my social media or website will display any changes to this offer.

 

Delivery Times
Estimated delivery times:
Standard Shipping: 2–5 business days
Express Shipping: 1–3 business days (where available)
Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.

 

Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information so you can monitor your delivery.

 

Shipping Locations
We currently ship to:
United Kingdom
If you would like delivery to a location not listed above, please contact us before placing your order.

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Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the package is returned to us, additional shipping charges may apply to resend the order.

 

Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact us at waggytailshampers@gmail.com within 14 days of the expected delivery date. We will work with the shipping carrier to investigate the issue.

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Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery and include:
Your order number
Photos of the damaged packaging
Photos of the damaged product(s)
We will review the claim and arrange a suitable resolution.

Returns Due to Delivery Issues
Orders returned to us due to failed delivery attempts, refusal of delivery, or incorrect address details may be eligible for a refund of the product cost but less any shipping charges incurred to be returned to us. 

 

Contact Us
If you have any questions regarding shipping, please contact us:
Email: waggytailshampers@gmail.com 
Business Name: Waggy Tails Dog Treats & Toy Hampers