Returns & Refunds Policy

At Waggy Tails Dog Treats, we take pride in providing high-quality natural treats for your dogs. If you are not completely satisfied with your purchase, we're here to help.

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Food Safety & Return Eligibility

Due to food safety and hygiene regulations, we cannot accept returns of dog treats or other edible products once they have been delivered, unless:

The product is damaged upon arrival.

The product is incorrect.

The product is faulty or defective.

The product is within its expiry date and found to be unsuitable due to a manufacturing issue.

Damaged, Incorrect, or Faulty Products

If you receive a damaged, incorrect, or faulty item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number

A description of the issue

Clear photographs of the product and packaging

Once reviewed, we may offer:

A replacement product

A full refund

A partial refund where appropriate

Non-Food Items

If your order includes non-food products such as dog accessories or toys, these may be returned within 14 days of delivery provided that:

The item is unused and in its original condition.

The item is returned in its original packaging.

Proof of purchase is provided.

Customers are responsible for return shipping costs unless the item is faulty or supplied in error.

 

Refunds

Approved refunds will be processed to the original payment method used at checkout.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

 

Cancellations

Orders may be cancelled before they have been dispatched. 
Once an order has been shipped, it cannot be cancelled and will be subject to this Returns & Refunds Policy.

To request a cancellation, please contact us as soon as possible after placing your order.

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Allergies & Individual Pet Preferences

As every dog is unique, we cannot offer refunds or replacements if a dog simply does not like a product or experiences a reaction to an ingredient that was clearly listed in the product description.

Customers are responsible for reviewing ingredient information before purchasing.

Please contact us if you need any further advice if your dog has any allergies or sensitivities. 

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Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws, including the provisions of the Consumer Rights Act 2015.

 

Contact Us

For any questions regarding returns, refunds, or cancellations, please contact us:

Waggy Tails Dog Treats
Email: waggytailshampers@gmail.com 
Phone: 0797-1193349 
Website: tbc

We are committed to ensuring every customer and their four-legged friend has a positive experience with Waggy Tails Dog Hampers.